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Responsible Gaming

On Jellivo Responsible Gaming —
Keep It Fun, Keep It in Control

Gaming should be a source of entertainment, not stress. Jellivo believes every player needs to know their limits and stick to them. Here you will find a complete guide to Responsible Gaming.

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Jellivo's Responsible Gaming Initiatives

We want you to always play on your own terms, never out of compulsion. That is why Jellivo puts several effective safeguards in your hands.

Set a Deposit Limit

On Jellivo, you can set your own daily, weekly, or monthly deposit cap. Once a limit is set, you will not be able to exceed it.

Session time limit

Set a daily time limit before you start playing. Once your time is up, Jellivo will automatically remind you to take a break.

Cooling-Off Period

If you need a short break, choose Jellivo's cooling-off option. Gaming will be automatically paused for anywhere from 24 hours to several weeks.

Self-Exclusion feature

If you feel you're losing control of your gaming, use Jellivo's Self-Exclusion feature. You can close your account for anywhere from 6 months to permanently.

Loss Limit

Set your own loss limit so that once you have lost a set amount, you cannot continue playing. It is the simplest way to protect your budget.

Age verification system

A strict age verification process is completed at the point of registration on Jellivo. No one under 18 can open an account on the platform.

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Age limit

Jellivo is for adults only. If anyone under 18 attempts to register or play, their account will be closed immediately.

What Responsible Gaming Really Means

Responsible Gaming means enjoying gaming as entertainment — not as an obligation or addiction. At Jellivo, we believe every player's experience should be positive and enjoyable.

Online gaming can be a healthy form of entertainment — as long as you approach it with the right mindset and play within your means. Problems arise when gaming is no longer just fun, and you start playing to recover losses or to cope with emotional stress.

Jellivo's Responsible Gaming policy is built on three core principles:

  • Transparency: Full transparency on game rules, payout rates, and risks.
  • Control: Giving players full control to set their own limits.
  • Support: Guiding anyone who needs help toward the right support.

Keep in mind: Gaming on Jellivo is entertainment. Never bet more than you can afford to lose. Winnings are never guaranteed.

Recognise the signs of problem gambling

Gaming addiction does not happen overnight. Warning signs appear gradually — recognizing them early makes it possible to address the problem before it escalates.

01
Overspending your budget

Spending beyond your daily or weekly budget but unable to stop.

02
Chasing Losses

Chasing losses by placing larger bets after a loss is a dangerous habit.

03
Hiding from family

Concealing your gaming habits or spending from family or friends.

04
Emotional distress

You feel irritable, anxious, or moody when you cannot play.

05
Neglecting Daily Responsibilities

Gaming feels more important than work, studies, or family responsibilities.

06
Borrowing to Play

Borrowing money from friends, family, or other sources to fund gaming.

If you notice even one of the signs above in yourself, use Jellivo's protection tools right away or reach out to our support team.

Use Jellivo's Protection Tools

Jellivo provides several practical tools to help you stay in control of your gaming. They are all easily accessible from your Account Settings.

Deposit Limit

Set your own daily, weekly, and monthly deposit caps. Reductions take effect immediately; increases require a 24-hour waiting period.

Session Limit

Set a maximum daily playtime in advance. When the time runs out, your session will end automatically.

Cooling-Off

Take a break from gaming for anywhere between 1 day and 6 weeks. You will not be able to log in to your account during this time.

Self-Exclusion

Close your account for 6 months, 1 year, or permanently. Permanent self-exclusion cannot be undone.

Loss Limit

Once you have lost a set amount, betting stops automatically — the simplest way to protect your finances.

Turn off promotions

If you feel bonus offers are tempting you to play more, opt out of marketing communications.

Build healthy gaming habits

Responsible Gaming does not mean giving up gaming. By building the right habits, you can enjoy gaming for the long term. Some tips for healthy gaming on Jellivo:

Set your budget in advance

Decide how much you can spend each week or month before you start playing. Think of this budget as entertainment spending, not an investment.

Set a time limit

Set aside dedicated time for gaming. Never play during time meant for family, work, or studies. Jellivo's Session Limit tool can help you stick to this.

Don't Play on Impulse

Avoid gaming when you're feeling down, angry, or frustrated. Decisions made in an emotional state rarely end well and can lead to financial loss.

Take a break

Playing non-stop is never a good idea. Take at least a 10–15 minute break every hour. Get up, drink some water, take a short walk.

Wins Are Normal — So Are Losses

Wins and losses are both part of gaming on Jellivo and any other platform. Never chase your losses by placing bigger bets — that is the most common mistake.

Our principle: Play for fun, not to make money. Stay within your budget and accept losses as a normal part of the game.

Self-assessment test

Ask yourself the following questions. They will help you become more aware of your gaming habits.

Have you ever spent more than your budget?
Is your family concerned about your gaming?
Do you feel the urge to chase your losses immediately?
Do you get moody when you cannot play?

If most of your answers are "Often" or "Yes", don't wait — contact Jellivo support. We don't judge, we just help.

Understand Your Gaming Risk Level
Low Risk — Playing within budget and knowing when to stopSecure
Moderate risk — occasionally exceeding limitsStay alert
High Risk — Losing ControlGet help

How to Set Limits on Jellivo

You can set your own gaming limits on your Jellivo account in just a few simple steps.

1
Log In to Your Account

Log in to your Jellivo account and click the profile icon in the top right corner.

2
Go to Account Settings

Go to the "Account Settings" menu.

3
Open the Responsible Gaming Section

Click on the "Responsible Gaming" tab.

4
Choose your preferred tool

Deposit Limit, Session Limit, Cooling-Off, or Self-Exclusion — choose whichever you need.

5
Save

Set your value and click the "Save" button. Changes take effect immediately.

FAQ

Responsible Gaming FAQs

Find answers to the most frequently asked questions about Jellivo's Responsible Gaming policy here.

Reducing a limit takes effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period — this is intentional, to prevent impulsive decisions.

Accounts can be reactivated once a fixed-term self-exclusion period ends. However, permanent self-exclusion cannot be reversed — it is a completely irreversible decision.

Jellivo verifies your age at registration. If an underage account is detected, it is immediately closed, all data is deleted, and any deposited funds are returned.

Not directly. However, if someone is concerned, they can reach out to our support team. Jellivo will review the account if needed and take appropriate action.

Yes. Jellivo's support team is trained in responsible gambling. If you're struggling, reach out — we'll help without judgment and point you toward the right resources if needed.

Cooling-off is a temporary break — from 1 day up to 6 weeks — after which your account reactivates automatically. Self-exclusion is longer-term — a minimum of 6 months — and a permanent option is also available.
Start playing responsibly

Play Responsibly on Jellivo

Play within your limits and enjoy the experience. Jellivo is always with you — in the game and in your safety.

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